Liberty Builders of Texas is honored to be a member of the Better Business Bureau (BBB) since 1992. The BBB’s mission is to create a marketplace where companies can trust one another. Not only do they set standards best practices for businesses, but also keep tabs on businesses and the reports they receive from the company’s customers. The BBB selects and endorses local businesses who make a concerted and meticulous effort to resolve any complaints from their clients or customers. The two main pillars of the BBB are Integrity and Performance. These pillars include good ethics and an impeccable track record. While every business can make mistakes, it’s how those mistakes are handled by the business that makes the difference.
The BBB rating is made after consideration of 13 factors. They include:
- Complaints – How many and how severe?
- Unanswered Complaints – did the company respond appropriately and in a timely manner?
- Unresolved Complaints – was the complaint addressed or ingnored?
- Delays in Resolution – how long did it take to fix the problem?
- Pattern of failure to address complaints – What is the track record for the company in this area?
- Type of Business – How do they compare?
- Time in Business – Are they established?
- Transparent Business Practices – Are they employing best practices?
- Failure to Honor mediation/arbitration – How do they respond in a client disagreement?
- Competency Licensing – They must have all paperwork in order
- Government Action – They must follow all laws for their industry
- Advertising Review – Do they honor what they offer?
- BBB Trademark Infringement – Do they claim membership when they are not members?
Liberty Builders of Texas has an elevated rating of “A+” due to the following:
- Length of time we have been in business
- Complaint volume filed with BBB
- Response to complaint filed against business
- Resolution of complaint filed against business
It is our mission to listen to the needs of our clients, offer solutions and deliver what we promise. We are proud to serve the San Antonio area and to be a part of the BBB. Rest assured, you will be in great hands with Liberty Builders of Texas.